Shipping policy

Where we ship We ship worldwide from Okayama, Japan. Duties, import taxes, and customs fees charged by the destination country are the responsibility of the customer and are not included in the item price or shipping cost. Processing time Each piece is one of a kind and packed individually by hand. Orders are prepared for dispatch within [3–5] business days. You will receive a shipping confirmation with tracking once your order leaves our studio. Delivery times (estimates after dispatch) * Japan: [2–4] business days * North America: [7–14] business days * United Kingdom & Europe: [7–14] business days * Rest of world: [10–20] business days These are carrier estimates and are not guaranteed. Customs inspection can add time. Carriers We ship by Japan Post EMS with tracking and, where available, insurance for the full item value. Packaging Because our work is unglazed stoneware and breakable, every order is double-boxed with protective cushioning designed for international transit. Lost or delayed parcels If tracking shows no movement for [10] business days, contact us at otsu.2026@gmail.com and we will open an inquiry with the carrier on your behalf.